Most Freeview problems are related to poor signal quality from existing aerials. If your aerial was installed many years ago or has started to give poor results on analogue broadcasts, then you need a local CAI installer member to advise you on a replacement aerial suitable for the area in which you live. Analogue signal trouble usually shows up as ‘grainy’ or ‘snowy’ pictures, that many of us tolerate. Digital is ‘unforgiving’ in that the picture breaks up or fails completely. For other troubleshooting tips log onto www.bbc.co.uk/reception