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The CAI Double Guarantee & Promise

CAI Double Guarantee

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By using the services of a CAI Member your new installation will be guaranteed.

This means that:

  • Your installation is guaranteed by our Member.  In addition, we guarantee all single household installations for the first year*.  In the unlikely event that our Member does not honour their guarantee during the first 12 months, contact us and we will!
  • All CAI members have full insurance cover for any accidental damage to your property.

*Our guarantee covers the first £500 of any one claim relating to defective workmanship, materials or installation, but does not covers any consequential damage or loss caused to persons or property.

 
Find a member using our Member Search facility.
 

 
CAI Promise
 
Benefits to the Consumer - The CAI promises that all of its Members will provide:
 
Quality
All members must comply with the exacting standards laid down in the CAI's Codes of Practice, using only materials and methods approved to British and other European standards. This ensures the best possible results.
 
Commitment and Professionalism
CAI members only employ competent and trained personnel whose work is regularly monitored by an Inspector. Members have to demonstrate a long-term commitment to the industry and must have been trading for a minimum qualifying period. To ensure that the members are kept up to date with changes in technology and working practices, the CAI runs a comprehensive portfolio of training courses and produces regular informative publications.
 
Complaints
In the unlikely event of you being unhappy with the standard of workmanship carried out by the installer, or indeed dissatisfied with any aspect of your installation, firstly contact our Member and then if you are still not satisfied, the CAI can help through its official complaints procedure. The CAI will fully investigate any complaint that it receives against one of its members and is empowered to impose sanctions on its Members if necessary! Provided that the problems are within the realms of the original guarantee the CAI will arrange to have the work corrected - at no extra cost to the consumer.
 
Identification
CAI members should carry identity cards that clearly state their name and company details together with a photograph. If you have any doubt about the validity of an installer, please ring the CAI on 01923 803030, during normal office hours.
 
Insurance
All CAI members have full insurance cover for any accidental damage to your property. Most importantly there is a minimum requirement of £2million public liability insurance giving you peace of mind before the company commences any work.

 

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