As the new consumer legislation comes into force today, TrustMark, the only Government endorsed scheme for all trades in and around the home, today announced a new ‘primary authority’ partnership with Buckinghamshire and Surrey Trading Standards to provide assured advice for it’s Scheme Operators and TrustMark registered firms.
The collaboration will enable TrustMark to obtain trustworthy regulatory advice on any consumer issues relevant to the domestic repair, maintenance and improvement (RMI) sector and, where required, develop bespoke information for the TrustMark registered firms. The first project is already underway, drafting joint guidance on the new Consumer Rights Act 2015, which will be available shortly.
TrustMark is also offering more protection to consumers with Alternative Dispute Resolution (ADR), another significant consumer law change which is coming into force today. By being an approved ADR provider, TrustMark’s Scheme Operators and registered firms are now compliant with these new requirements and have the option to offer their customers a clear, simple and low cost dispute resolution alternative to formal legal action should things go wrong. This will be available for contracts to the value of £100,000 and both parties will be able to use the service as a ‘pay as you go’ with no annual fee or costs.
From 1st October the Consumer Rights Act 2015 will update the laws governing every business selling directly to consumers. At present, consumers spend more than 59 million hours a year dealing with problems with goods and services. The updated law will mean consumers and businesses will find it easier to resolve problems with faulty goods, substandard services and, for the first time, digital content rights including specific rights to the repair or replacement of faulty digital products. This will save businesses and consumers time and money.
Freeview Play, the next-generation of the UK’s biggest TV platform, will launch in October, Freeview and Digital UK have announced in a press release. Freeview Play combines catch-up TV from the BBC, ITV and Channel 4 – (with Demand 5 coming soon) and live television to make watching what you want, when you want as easy as possible. The service is free from subscription and will work with existing broadband connections. Viewers will be able to add Freeview Play to their existing TVs via digital recorders from manufacturers including Humax, Manhattan and Vestel. Panasonic are first to offer the new connected service with compatible TVs already on sale - also introducing recorders and Blu-ray players at a later date. Freeview will unveil a new TV advertising campaign to support the launch in the coming weeks.
The Chartered Trading Standards Institute (CTSI) has officially approved TrustMark, the only Government-endorsed scheme for all trades in and around the home, as a certified Alternative Dispute Resolution (ADR) Provider. This will allow all TrustMark Scheme Operators and registered firms to be compliant with the requirements of the forthcoming European Directive on ADR and to have the option to offer their customers a clear, simple and low cost dispute resolution alternative to formal legal action should things go wrong.
In what can only be described as one of the most formidable successes in CAI history, the end of August saw TrustMark member registrations officially pass the 100 mark. The CAI become the Home Entertainment sector’s only scheme operator in late March this year. TrustMark publishes government endorsed standards for tradesfolk across over 30 schemes that oversee most of the trades householders need at some point to maintain their homes. It operates its registration process through scheme operators like CAI that prove they operate a management and audit system ensuring mandatory standards are maintained by the membership of their sector. The CAI’s assessment process and management underwent a through vetting by TrustMark before it was awarded Scheme Operator status. We are now encouraging more members to take up this rapidly growing opportunity as more and more consumers consult the TrustMark website to find reputable tradesfolk.
To kick-start TrustMark registration is easy as long as you are a member of the CAI with CAI plus status. We simply need some basic information to update your CAI records > http://www.cai.org.uk/about-the-cai/cai-trustmark-scheme
Mobile phone operators are now rolling out 4G networks across the UK to provide super-fast wireless broadband. The 800 MHz frequencies used by some 4G services are next to the frequencies used for Freeview. There is a small chance this may cause disruption to Freeview services.
Typical symptoms include a loss of sound, pixelated images or loss of some or all Freeview channels. Cable and satellite TV services are very unlikely to be affected.
at800 may send postcards to addresses in:
Whitehaven, Barrow-in-Furness, Castledawson, Bushmills, Haverfordwest, Newquay, Lelant, Builth Wells and Merthyr Tydfil
The CAI education & skills department has begun the journey towards its training course programmes becoming City & Guilds accredited.
It has always been an ongoing aim that CAI training would one day become nationally recognised, the barrier always being the scale of our industry compared to the huge national industries linked to engineering and agriculture. Signal reception and distribution has never been able to attract the necessary numbers willing to dedicate to weighty qualifications like NVQs and apprenticeships. Colleges and recognised training organisation need large numbers to attract funding measures and CAI would need considerable sponsorship to support being part of an ongoing national qualification framework. However, City & Guilds recognise that smaller trades need a training framework that ensures competence and have seen fit to begin an assessment of the CAI that would see the City & Guilds logo attached to CAI courses. The preliminary assessment visit has been completed and the CAI appears in good shape to make another historic move forward. Already as far as CAI courses is concerned, the CAI diploma is now the established, recognised pathway to a trade construction skills card (e.g. CSCS). ASTRA (GB) Ltd and Eutelsat have kindly agreed to fund the start-up assessment plan that City & Guilds need in place and after a further two verification visits the CAI will know if its teaching and assessment plans measure up to the standards required.