If you operate in the London Boroughs of Greenwich, Lambeth, Lewisham, Southwark and Tower Hamlets and receive calls reporting problems with Freeview services from 15 April in postcode areas - E1, E1W, E98, SE1, SE10, SE11, SE13, SE14, SE15, SE16, SE17, SE21, SE22, SE23, SE24, SE26, SE3, SE4, SE5, SE6, SE8, it may be due to the testing. However, do not assume this to be the case. In the first pilot of 4G at 800 MHz more people had Freeview issues unrelated to 4G than those caused by the test.
If you believe 4G at 800 MHz may be the cause, ask the caller to report the problem to at800 on 0333 31 31 800*. They will be asked for the address and postcode of the property where a problem has been reported, the nature of the problem and the time it occurred. If you are responsible for solving a problem on behalf of a property owner, please call at800 directly.