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With the uptake of Digital Terrestrial Television (DTT) and the sales of Set Top Boxes (STB) on the increase throughout the UK, the office of the CAI is being inundated with questions from the public who have either purchased, or are about to purchase a STB requesting advice and assistance. To that end, we have listed some of the most frequently asked questions below.

Items
Am I likely to need a new aerial?
As there appears to be a number of aerials for digital TV on sale in catalogues and DIY stores, is upgrading my aerial a job I can do myself?
Can I connect my Freeview box to an existing Satellite Dish on my house or do I need to connect it to an aerial?
Can I receive digital TV from my aerial where I live, do I live within the digital TV coverage area?
Can I use an indoor set-top aerial with my Freeview receiver?
Do you advise or give assistance via the telephone with the setting up of Freeview boxes etc,.
Does the CAI install aerials?
Having accepted that I need to upgrade my aerial to receive Freeview how much is this likely to cost?
How much does it cost to supply and fit an aerial?
I have freeview, but the reception from the outside aerial is poor, are you the company that changes the aerial?
I have just checked my postcode to see if I can get freeview in my area and was told no. Could you tell me when it will be available in my area?
I have just checked to see if I can use a Freeview system, but have been informed that I need an aerial upgrade. However, I live in a block of flats and share a communal aerial. Can you please advise?
I have just purchased a Freeveiw box, do I need a rooftop aerial or can it be run through cable?
I know I need a new aerial and I am thinking of having a CAI Benchmarked Aerial fitted although I will not be getting a digital TV/Tuner for a while yet. Can I get reception for the analogue channels as normal with a CAI Benchmarked Aerial?
If I find I might need a new aerial, what do I then do?
Is it possible to have Freeview in France?
Is the CAI responsible for digital signal levels, and when will the signal level be increased?
I’ve been told I’m in the coverage area for Freeview but having installed my Freeview box a number of channels are missing and others are breaking up what can I do to cure this?
Please could you advise me on how I can check to see if my current aerial will work with Freeview or do I need to replace it?
What does the CAI installing member offer the consumer?
Where can I find a CAI installing member for my area?

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