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New 500-page book, endorsed by the CAI: How to design and install TV and data systems in a domestic environment. By R A Calaz.

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Transmission Platform Operators

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Eutelsat (UK) Ltd

1 Kingdom Street
W2 6BD

Tel: 020 3867 6800
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.eutelsat.com

Contact Name: S Gray
Member No: P.1669

Description: An affiliate company of Eutelsat S.A. based in London, offering broadcast and broadband services, telecommunications, data, mobile & maritime communications for the UK & Ireland.

Safe Working at Heights with Ladders Training Providers

CAI have a number of carefully selected safely working at height providers that we have assessed to offer you the best training.  CAI endorse these providers, we do not run the courses ourselves.  Every year over 300 people die in ladder related accidents and thousands suffer disabling injuries.  The most common ladder accidents occur in males in the 15-64 age brackets, with 16.3% of those injuries being around the head area.  By taking the relevant safe working courses you will ensure that all of your employees are working safely and adhering to legislation. 

Undertake a course today or refresh your skills – this is one area that definitely requires the investment!

Training Providers

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Apple Group Training

Building 3 City West Business Park
Gelderd Road
West Yorkshire
LS12 6LN

Unit 7, Junction 6 Industrial Park
Electric Avenue
B6 7JJ

Unit 5, Durham Lane

Unit 6, Magna Way
S60 1FD

Tel: 0800 052 9355

Web: www.applegroup.co.uk
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Name: Richard Appleyard
Membership No: T.1837

Training Locations: Birmingham, Bedford and Leeds. (London & Glasgow On-Site Training is available, to be arranged individually on request)

County Safety Services Ltd T/A CSS Worksafe

Unit 9 & 10 Buntsford Park Road
Buntsford Hill 
B60 3DX

Tel: 01527 873850

Website: www.cssworksafe.com 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Contact Name: Michelle Cox / Ian Luke
Membership No: T.1264

Training Locations: Bromsgrove, Worcestershire & London

Fallstop Training Safety & Consultancy Ltd

Fallstop Training Safety & Consultancy Ltd
1 Mariner Business Park
1 Kings Way

Mob: 07393 947544

Website: www.fallstoptraining.com
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Contact Name: Phil Bond
Membership No: T.1925

Training Location: Croydon, Surrey

Training Dates - Safe Working at Heights with Ladders

Our external training providers have informed the CAI of the following training dates:

New dates to be confirmed shortly ...

The above dates are subject to change and the course provider must be referred to for booking, course content and any further information required.

















About Us

CAI was formed in 1978 to represent, and establish standards in, the rapidly growing TV signal reception industry.

Although the technologies our members work with have developed beyond anyone’s expectations since we formed, our core strengths remain the same. We set industry standards, and vet applications to join.  Consumers who use a CAI member can be confident that the member they choose will have the skills and expertise necessary to complete their work to the expected standard.

We now represent businesses of all sizes from sole traders to multinationals, who specialise in many different areas of our industry. Members work in both the domestic and commercial sectors.  Whether the CAI member is an installing company, consultant, distributor or manufacturer, they are all experts in their area of the audio, video and data reception and distribution industry.

Our Focus

  • Raising standards by establishing mandatory codes of practice and conduct
  • Developing our members’ skills and knowledge, through our education and training programmes
  • Supporting our members’ businesses with access to exclusive benefits and support
  • Representing our industry at local, regional and national level, promoting our standards to Government, business, developers, private landlords, specifiers, local authorities and housing associations

CAI Member Responsibilities

  • Work to standards outlined in the CAI Codes of Practice and British Standards.
  • Be continually re-assessed to ensure standards are maintained.
  • Use quality, tested, equipment verified by the CAI Certification Scheme.
  • Guarantee all installations and equipment used for 12 months.
  • Be fully insured to cover all aspects of the business scope.
  • Prove you employ a competent and reputable work force.

Customers are more likely to choose a CAI member when they understand a member’s responsibilities.

Helping the Future of the Industry


CAI Training 2018 Logo

We offer a comprehensive education & skills programme, covering everything from basic aerial and satellite courses, right through to home networking, fibre and advanced IRS training.

11 of our training programmes carry City & Guilds Accreditation.  The courses are designed to develop skills and competencies necessary to meet the demands of the signal reception and networks installation industry. The courses are delivered by professionals with real hands-on experience in our industry, at well-equipped centres around the United Kingdom.

The Construction Skills Certification Scheme (CSCS) recognises our Foundation Diploma in Signal Reception as being a gateway to obtaining a CSCS card.   These cards are now essential to gain access to construction sites to carry out service or trade work such as installing signal reception systems.

Product Certification Schemes

logo cai certified aerial logo cai certified cable

CAI certification scheme specifies the minimum standards for the technical performance of products based on the specific technical parameters for satisfactory broadcast reception.  The scheme insists the product testing is carried out by an independent test house to demonstrate that it meets the required standards. CAI certification covers both aerials and cable and is a standard that is commonly specified within many installation contracts.





TrustMark is the Government endorsed quality scheme that directs consumers to reputable local tradesmen. TrustMark operates a quality mark framework under which Scheme Operators represent businesses that work in the repair, maintenance and home improvement sectors.

Members of the operator organisation, who can fulfil all the criteria, are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. CAI is the only scheme operator for the signal reception and home entertainment industry. CAI members gaining TrustMark accreditation will provide homeowners with an extra level of confidence that they can employ reliable, safe and competent trades people.


logo getmeviewing



CAI has a dedicated consumer website (www.getmeviewing.org.uk) aimed at directing potential customers needing audio, video or data reception and distribution advice or services to a CAI member. The consumer can search by geographical location as well as by member services, to identify the most relevant members for their enquiry.


CAI has many Supporting Partners and is a support reference point for many industry organisations including;

  • at800
  • BBC
  • Digital Mobile Spectrum Ltd
  • Digital UK
  • Freesat
  • Freeview
  • Ofcom
  • Sky
  • The Digital TV Group (DTG)

As well as numerous suppliers and manufacturers of audio visual equipment.

Certificate of Compliance

Certificate of Compliance for Installers - Communal & Commercial Signal Distribution Systems - A Scheme for Landlords & Managing Agents

The Need for a Compliance Certificate

As far back as the 1960's with the advent of colour TV, many social and commercial landlords installed communal satellite dishes and aerials and unknowingly overlooked legislation governing TV and radio aerial system installation.  With the rapid growth of satellite TV in the 1990’s, despite broadcaster operator best efforts, our trade witnessed a common ignorance of required planning law. This continues to be the case in many instances and has resulted in many multiple occupancy buildings having a proliferation of receiving equipment, many of which are no longer in use. (Sky’s company, Sky Homes estimates that 44% of satellite dishes of all description are redundant and no longer used on a daily basis).

In reality there are millions of homes served by shared antenna distribution systems that have been installed outside of current standards and indeed with little regard or knowledge of the regulation that exists.

CAI has therefore evolved a scheme that seeks to redress this by presenting a case to the housing industry for regular assessment or audit of its signal distribution systems. The scheme will provide a route map for all types of property owners to engage with a CAI installing company that offers a systematic and comprehensive assessment for ensuring all their signal distribution systems comply with current legislation.

The UK has just completed the largest changeover in broadcasting history with the switch to digital only TV reception. All residents within a multi-dwelling establishment have a basic expectancy of public service TV and radio channels and over 30% require access to satellite broadcasting. The antenna skyline of Britain’s apartment block is gradually transforming with an antenna mast being shared with at least one TV aerial, an FM radio aerial, a digital radio aerial and a satellite dish.

What is the Certificate of Compliance scheme?

The complexity of signal distribution in UK homes now needs a careful, responsible and reputable certification of compliance.  At the moment there is no guidance at all on periodic assessment of signal networks.  This document is therefore intended to provide commercial and communal property owners, landlords and managing agents with enough information to ensure that their signal and data distribution systems;

  • Operate within recognised parameters.
  • Are maintained to the required standards of safety, both mechanical and electrical.

In fact, regulation 4 of the Electricity at Work Act 1989 states

  1. All systems shall be at all times be of such construction as to prevent, so far as is reasonably practicable, danger.
  2. As may be necessary to prevent danger, all systems shall be maintained so as to prevent, so far as is reasonably practicable, such danger.

What type of properties are covered?

Buildings that could be covered by these proposals include;

  • Communal housing.
  • Mixed occupancy housing (often broadly termed multi-dwelling units, with leaseholders and tenants in the same building).
  • Pubs, restaurants and leisure facilities.
  • Hospitals, schools and colleges.
  • Retail premises.
  • Anywhere where terrestrial and satellite receiving equipment distributes TV, sound, data services and a commercial buildings insurance is in place. 

What are the benefits?

Installing Members:

  • Exclusive to CAI system registered installers only.
  • Immediate income from the audit process and issue of Compliance Certificate.
  • Manageable workloads.
  • Helps to develop a good pro-active relationship with clients.
  • Secondary income from necessary remedial work, upgrade work, removal of unauthorised equipment.
  • More sustainable business based on planned schedules.

Landlords & Managing Agents:

  • Knowledge the system is working properly.
  • Knowledge the system is electrically and mechanically safe.
  • Savings on service charges as checked annually & problems notified and correct at this time.
  • Advised of any work that may need doing to keep the system working.
  • Advised of unauthorised dishes etc that have been installed.
  • Advised of new technologies that may better suit your needs.
  • Possible savings on insurance premiums.
  • Helps to avoid unexpected and expensive emergency call-outs.

I'm an installer, how do i get a Certificate of Compliance for a communal/commercial system?

  1. Download 'Members Pack'   to understand requirements. This is only viewable if you are logged-in and are a systems registered CAI member. 
  2. Download  remaining 'Supporting Documents' for templates and further information.
  3. Read & understand 'Terms & Conditions'.
  4. Purchase Certificates of Compliance. 

I'm a Managing Agent, how do I get a Certificate of Compliance for my Communal/Commercial System?

  1. Download a copy of 'Certificate of Compliance - A Scheme for Landlords & Managing Agents'. It is your responsibility to make sure the building you are responsible for is safe for anybody entering that building so we highly advise you download the document and find out more. 
  2. Employ a reputable company who are CAI system installing members to check the installation on a regular basis. Find a CAI installing Member.

Benefit Partner Scheme Codes

As a member you will receive reduced prices from our benefit partners. To secure your discounted rate with our partners, you must supply the codes listed: 

CAI Safe Working at Heights Refresher

Quote:   CAI Membership Number


Quote:   CAI Membership Number

Jelf Insurance Brokers

Quote:   CAI Membership Number

The AA

Quote:   0798

The Fuel Card People

Quote:   CAI Membership Number

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