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Useful Industry Contacts

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Advertising Standards Agency (ASA)

The UK’s independent regulator for advertising across all media.

Telephone: 020 7492 2222

Website: https://www.asa.org.uk/


Arqiva is a leading UK communications infrastructure. They are an independent provider of telecom towers and the only national provider of terrestrial television and radio broadcasting. They work with mobile network operators, such as BT-EE, Vodafone, O2 and Three to independent radio groups and major broadcasters, such as the BBC, ITV, Sky, Turner and CANAL+ and utility companies.

Telephone: 01924 508 000 (National Operation Centre)

Website: www.arqiva.com

BBC – Transmitter Assistance

This is the direct route to the Engineering News – a list of all the transmitters affected by work being carried out at transmitter sites and the areas covered. From this page there is also a link to the BBC’s ‘Interactive Transmitter Checker’ where a postcode checker passes on any transmitter information affecting the transmitters serving the postcode entered.

Website: http://www.bbc.co.uk/reception/

The BBC is also now charged with investigating any issues of TV and radio interference.

Website: https://www.radioandtvhelp.co.uk

CEDIA Education

Partnership which CAI hold an approved service scheme. CAI member benefit.

Telephone: 01480 213 744

Website: www.cedia.net/education-events/education/emea

Certification Scheme Test House (Aerial) – National Physical Laboratory (NPL)

All CAI Certified aerials are tested by NPL to ensure they meet the CAI standards.

Telephone: 020 8943 6860

Website: www.npl.co.uk

Certification Scheme Test House (Cable) – R N Electronics

All CAI Certified cables are tested by RN Electronics to ensure they meet the CAI standards.

Telephone: 01277 352 219

Website: https://www.rnelectronics.com/

Department of Culture Media & Sport

‘DCMS’ is a ministerial government department promoting the UK’s cultural and artistic heritage helping businesses and communities to grow by investing in innovation throughout Britain.

Website: https://www.gov.uk/government/organisations/department-for-culture-media-sport

Digital Television Group

The DTG is the non-profit UK collaboration centre for innovation in digital media technology, with the purpose of looking after the digital TV marketplace. It underpins the free-to-air platforms Freeview, Freesat and YouView, and supports the development of pay-TV and other platforms.

Website: http://dtg.org.uk/

Digital UK

‘DUK’ is the organisation charged with controlling the delivery of terrestrial TV services across the UK. You can also check on transmitter issues here;

Website: http://www.digitaluk.co.uk/help_and_advice/engineering_works

Fleet & Commercial Insurance Brokers

Approved insurance broker for CAI.

Telephone: 01993 843 040

Website: www.fleetandcommercial.co.uk


The UK's subscription free satellite TV service. With a Freesat box or a TV with Freesat built in, you can enjoy over 200 TV and Radio channels, subscription free. Choose a Freesat smart set-top box and you'll also be able to access the UK's favourite catch up services.

Website: http://www.freesat.co.uk/


The UK’s free TV available through a terrestrial TV aerial. By connecting your Freeview TV or receiver to broadband you also have access to catch-up and web-based services.

Website: https://www.freeview.co.uk/


Ofcom is the communications regulator. They regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

Website: http://www.ofcom.org.uk/

Restore TV

Mobile networks are being improved across the UK, boosting speed, performance and coverage. There is a small chance these upgrades may cause interference to TV received through an aerial such as Freeview, BT, TalkTalk and YouView. Symptoms could include intermittent sound, blocky images (pixellation) or loss of TV signal.

Free support is available from Restore TV. Restore TV’s role is to ensure people can continue to enjoy free to view TV when mobile is upgraded in their area. It provides help to anyone experiencing interference to TV services caused by mobile signals. Restore TV offers additional support for people who are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.

Telephone: 0808 13 13 800

Website: https://www.restoretv.uk/

The AA

CAI benefit partner supplying fleet roadside recovery.

Telephone: 0800 551 188

Website: www.theAA.com/business

The Fuelcard People

CAI benefit partner supplying fuel cards.

Telephone: 0844 808 2013

Website: www.discountfuelcards.co.uk/association/confederation-of-aerial-industries/

Trading Standards

This is a department within local authorities that looks into any complaints of unfair trading practices that have affected the consumer. Trading Standards departments operate by following up reports received through Citizens Advice Bureaus.

Website: https://www.gov.uk/find-local-trading-standards-office


Government endorsed scheme which CAI are a registered Scheme Operator.

Telephone: 01923 803 030

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.trustmark.org.uk

Virgin Media

Virgin is a cable network company providing telecommunications, broadband including TV and radio services to homes and businesses.

Website: http://virginmedia.com/

Which? Trusted Traders

Partnership which CAI hold an approved service scheme. CAI member benefit.

Telephone: 0117 405 7946

Website: www.trustedtraders.which.co.uk/confederation-of-aerial-industries