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Help and Advice

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How do I find a CAI installer?

A reputable installer can be found on our consumer site www.getmeviewing.org.uk using the ‘Find an Installer’ search facility. Alternatively, contact the CAI office and a friendly adviser will be able to help.

What trades do CAI cover?

CAI members install all types of TV and radio antennas – including satellite dishes. They also network the signals from these antennas around the home or business. Many CAI members are also trained to install broadband, telephone communications systems as well as door access and CCTV.

What is the difference between CAI and CAI plus?

Initially ‘CAI plus’ was set up as a higher grade of membership for installers who complied with safe working at height certification and were background checked for reputability. Now all new applicants of the CAI since 2006 have to comply with ‘CAI plus’ criteria.

Who do I contact if I have a technical query?

CAI members who have technical queries can use the online technical forum or can contact a member of our technical team by phone or online 'Technical Query' form. Members must be logged-in to view the form.

Can I use the Freeview and Freesat logo’s if I’m a CAI member?

The CAI has formed a partnership with Freeview and Freesat to provide members with a gateway to obtaining use of the logos. To gain certified use of the Freeview and Freesat logos, applicants must agree to a Trademark License Agreement. Further information can be found on the following links:

Freeview

Freesat

Does the CAI have industry templates I can use?

All CAI industry and business templates can be found in the ‘Downloads’ section of the website. This is a benefit of membership and can only be viewed by members. To view all downloads, members must be logged into the site with their unique username and password. All CAI members can obtain login details for the trade site but will need to request these from the 'Request Member Access' page.

What is 4G interference?

A section of the TV broadcast frequency spectrum has been re-allocated for mobile devices. ‘Fourth Generation’ devices such as mobile phone operators may cause disruption to TV services where the transmissions are found close to existing TV broadcasts. The problem is commonly resolved by insertion of a filter provided by at800 – the organisation charged with resolving interference issues. Further information can be found on www.at800.tv or in the ‘Downloads’ section - members must be logged into view.

What is the Certificate of Compliance, Communal & Commercial Signal Distribution Systems Scheme?

This is a template document and certification providing landlords and housing managers with a maintenance plan that avoids disruptive, costly refurbishments in years ahead. Broadcasting is the fastest changing industry of all. By timetabling regular service intervals on a system, CAI installers can identify any work required to maintain an up-to-date, safe and functional signal network. Specifically, communal buildings such as apartments, residential care homes, communal housing projects, offices and other multi-roomed facilities. A reasonable regular payment maintenance plan can be agreed under the scheme.

Does the CAI have approved Safe Working at Heights training centres?

The CAI has a number of approved training providers in the UK who have been assessed, to ensure the centre and course syllabus meets the CAI standards and guidelines. Our approved training centres can be found on the 'External Training Providers' page.

Who do I contact if a trader is misusing the CAI logo?

The logos below are Registered ® Trademarks of the Confederation of Aerial Industries Ltd. The logos are protected under the Trade Marks Act (1994) and the Consumer Protection from Unfair Trading Regulations Act (2008). Non-members using the CAI logo without permission will be prosecuted.

With thousands of advertisements being placed every year in local newspapers and telephone directories, the office of the CAI is proactive in ensuring wherever possible that the CAI Logo has not been used by a non-member. The CAI takes a very serious view of the misuse of the CAI Logo and reports every occurrence to Trading Standards without exception.

Do not use the logo unless you are a member of the CAI - If you see it being misused - report it to the CAI - 01923 803 030 or This email address is being protected from spambots. You need JavaScript enabled to view it..

What is the CAI Certification Scheme?

All Certified aerials or cables will have been tested by the CAI’s test houses for conformity to the criteria laid down by the CAI based on British and European standards. Further details on our Certification scheme can be found on the 'Product Certification Scheme' page.

What are the CAI logos?

The CAI logo's are:

CAI Logos

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