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Frequently Asked Questions

 


Where can i find a CAI installing Member in my area?

To find a reputable CAI Member in your area, go to www.getmeviewing.org.uk and use our user-friendly search facility or call our CAI head office on 01923 80 30 30 and an adviser will assist. 


Do the CAI give advise?

The CAI offer a techinical service to CAI members only. Members can contact our technical centre by calling 01923 80 3030 or completing our online technical form 'Ask Mike' or alternatively discuss the issue with other members on our 'Members Forum'. 


How do i become a CAI Member?

The CAI has numerous membership categories for installers, manufacturers, distributors, retailers, broadcasting organisations, consultants and transmission platform operators. To find out more about becoming a member, view our 'Join the CAI' page. 


How do i get my login details for the CAI website?

All CAI Members will be able to gain access to the 'Members only area' of the website. Each member must request a username and password on the following link - https://www.cai.org.uk/members/member-account/request-member-login-account. Once submitted the office will generate your details within 24 hours. 


Where can i purchase trade equipment?

A list of all manufacturing and distributing Members can be found on the following link - https://www.cai.org.uk/about-the-cai/supporting-partners-and-associates/41-uncategorised/951-supporting-partners-manufacturing-distributing-members.


Is my product CAI Benchmarked?

Products which have gained the Benchmark certification will show a CAI Benchmark logo. A full list of CAI Benchmarked products can be found on the following links

Aerial Benchmarking - https://www.cai.org.uk/downloadables/viewdownload/37-aerial-benchmarking/521-cai-aerial-benchmark-list.
Cable Benchmarking - https://cai.org.uk/information/benchmarking-scheme/cai-benchmarked-cables


Is CAI training for Members only?

No, we welcome CAI Members and non-Members on our training courses. If you are a CAI member you will receive training at a discounted price.


Who can i contact about signal changes?

The first call for information on terrestrial signals available in a particular region can be;

http://www.digitaluk.co.uk/   Here you can use the post checker to see which transmitter serves the area and what channel multiplexes are available.  For a comprehensive up-to-date actual channels listing and channel numbering guide the following link lists all the channels in the electronic programme guide.  This page tabulates the whole of the Freeview broadcast content - http://www.digitaluk.co.uk/industry/Channels/channel_listings.

For specific problems that appear to be related to transmitter issues, such as low levels or missing channels go to:

http://www.digitaluk.co.uk/help_and_advice/engineering_works  - Here you can check on engineering work that may be underway at certain transmitter masts.

For  another source of transmitter news, programme lists and other terrestrial broadcast issues go to:

http://www.bbc.co.uk/reception/ - This page also contains a link to the radio & television investigation service (RTIS) which gives assistance and guidance on issues of external interference to all UK based television and radio services.


Does the CAI offer recruitment help?

CAI Members can place a job listing on the CAI website at no cost. If you wish to add a vacancy. Please contact Charlene McCormack by email - This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are looking for a new job role, view our 'Recruitment Centre' for a list of members who are recruiting. 


Does the CAI provide industry templates?

Yes, the CAI offers templates to members. The templates can be viewed once logged into the site. The Members only section can be found on the following link -  https://www.cai.org.uk/downloadables/viewcategory/6-members-only.


Can i download the CAI logo?

The CAI logo's are available for download to Members only. The logo's can be viewed once logged-in and in the Members only download section. - https://www.cai.org.uk/downloadables/viewcategory/7-logos-cai-industry.


Who do i contact with my query?

The CAI staff have specific roles within the office - 

Membership
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Includes: Membership Changes, CAI Plus, Web Listing, TrustMark Membership, Van Stickers etc.

Training
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Includes: Course Queries, Certification, City & Guilds Enquiries, Book Training etc.

Marketing
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Includes: CAI Publications, Advertisements, Logo Mis-Use, Editorials etc.

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Includes: Technical etc.

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