As a member you now have access to a wide range of industry documents and templates to help you with day to day operating in the Signal Reception Industry. To help you navigate, below are some of the key areas members can access:
As a member you will receive reduced prices from our benefit partners. To secure your discounted rate with our partners, you must supply the codes listed:
A reputable installer can be found on our consumer site www.getmeviewing.org.uk using the ‘Find an Installer’ search facility. Alternatively, contact the CAI office and a friendly adviser will be able to help.
What trades do CAI cover?
CAI members install all types of TV and radio antennas – including satellite dishes. They also network the signals from these antennas around the home or business. Many CAI members are also trained to install broadband, telephone communications systems as well as door access and CCTV.
What is the difference between CAI and CAI plus?
'CAI plus’ was set up as a higher grade of membership for installers who completed safe working at height certification and DBS (Disclosure and Barring Service) checked.
Who do I contact if I have a technical query?
CAI members who have technical queries can use the online technical forum or can contact a member of our technical team by phone or online 'Technical Query' form. Members must be logged-in to view the form.
Can I use the Freeview and Freesat logo’s if I’m a CAI member?
The CAI has formed a partnership with Freeview and Freesat to provide members with a gateway to obtaining use of the logos. To gain certified use of the Freeview and Freesat logos, applicants must agree to a Trademark License Agreement. Further information can be found on the following links:
All CAI industry and business templates can be found in the ‘Downloads’ section of the website. This is a benefit of membership and can only be viewed by members. To view all downloads, members must be logged into the site with their unique username and password. All CAI members can obtain login details for the trade site but will need to request these from the 'Request Member Access' page.
What is mobile broadband interference?
Mobile broadband, more widely known as wireless internet access, is delivered via mobile networks to provide mobile devices such as smartphones, laptops and tablets to access the internet. Some mobile broadband and TV received through an aerial use parts of the radio spectrum - bands of frequencies and those used for some mobile services are close to those previously used for free to view TV. As a result, when a nearby mobile mast is upgraded, there is a small chance aerials, TV, or set-top box could struggle to receive a good TV signal. Restore TV provides support for problems with TV received through an aerial and has been caused by mobile service upgrades below 900 MHz. Further information can be found on https://restoretv.uk/ or in the ‘Downloads’ section - members must be logged into view.
What is the Certificate of Compliance, Communal & Commercial Signal Distribution Systems Scheme?
This is a template document and certification providing landlords and housing managers with a maintenance plan that avoids disruptive, costly refurbishments in years ahead. Broadcasting is the fastest changing industry of all. By timetabling regular service intervals on a system, CAI installers can identify any work required to maintain an up-to-date, safe and functional signal network. Specifically, communal buildings such as apartments, residential care homes, communal housing projects, offices and other multi-roomed facilities. A reasonable regular payment maintenance plan can be agreed under the scheme.
Does the CAI have approved Safe Working at Heights training centres?
The CAI has a number of approved training providers in the UK who have been assessed, to ensure the centre and course syllabus meets the CAI standards and guidelines. Our approved training centres can be found on the 'External Training Providers' page.
Who do I contact if a trader is misusing the CAI logo?
The logos below are Registered ® Trademarks of the Confederation of Aerial Industries Ltd. The logos are protected under the Trade Marks Act (1994) and the Consumer Protection from Unfair Trading Regulations Act (2008). Non-members using the CAI logo without permission will be prosecuted.
With thousands of advertisements being placed every year in local newspapers and telephone directories, the office of the CAI is proactive in ensuring wherever possible that the CAI Logo has not been used by a non-member. The CAI takes a very serious view of the misuse of the CAI Logo and reports every occurrence to Trading Standards without exception.
Do not use the logo unless you are a member of the CAI - If you see it being misused - report it to the CAI - 01923 803 030 or This email address is being protected from spambots. You need JavaScript enabled to view it..
What is the CAI Certification Scheme?
All Certified aerials or cables will have been tested by the CAI’s test houses for conformity to the criteria laid down by the CAI based on British and European standards. Further details on our Certification scheme can be found on the 'Product Certification Scheme' page.
TrustMark is the only UK Government-Endorsed Quality Scheme for work carried out in or around the home.
Since they started in 2005, they have been working to help drive up standards across the industry and improve the protection offered to homeowners when having work done. They’re a not-for-profit business, meaning they can focus on their customers – homeowners and tradespeople - and not on shareholders.
CAI achieved scheme operator status for TrustMark in February 2015 enabling CAI installing members only to apply for TrustMark status so that they can be found by homeowners using the TrustMark search facility. The scheme operator license was awarded to CAI following a thorough assessment of all its processes for vetting and inspecting installers as well as its customer service policies, compliance audits, quality management and complaint handling procedures.
As a TrustMark Scheme Provider, we commit to meeting the operating requirements of their Quality Scheme.
We work with our TrustMark Registered Businesses to ensure they commit to and maintain the required standards of technical competence, trading practices and customer service.
These practices help to provide homeowners with assurance and confidence when they engage a TrustMark Registered Business, and for trades, they help demonstrate their quality and professionalism.
If you want to demonstrate your commitment to high standards of work and customer service, you can apply to join TrustMark through us.
High standards of competence, customer service and trading practices
Driving up standards across all trades
Eligible for their national Trading Standards Approved scheme
Commitment to Protecting the Consumer:
Giving homeowners the confidence and assurance that they’re protected.
Support for businesses and customers if things go wrong with access to TrustMark’s simple dispute resolution process.
Access to support, training and an independent Ombudsman to help resolve difficult complaints.
As well as giving you:
Eligibility to join their national Trading Standards Approved Scheme.
Access to support, training and an independent Ombudsman to help resolve difficult complaints.
Simple, free and legally approved contracts.
With over 500,000 unique visitors to the TrustMark website each year, it’s easy for customers to find your business. Through TrustMark’s ‘Find a Trader’ online directory, customers can easily find your business. With your unique profile, you can link to your website, manage customer enquiries and manage your presence.
Grow Your Business – With TrustMark’s Free Portal
Whether you have your own website or social media channels, your free TrustMark Business Portal is yours to promote and an opportunity to share your expertise with both new and existing customers. Let customers know the areas you cover and showcase up to 30 images of previous projects you're proud of, increasing your chances of local homeowners finding your business.
Once you've attracted customers to your profile, you can make yourself available to chat, so customers can better understand your expertise and what is involved with their request. Once you've set up your Portal, you'll be able to see how many times you've appeared in customers' search results, the top 10 most searched keywords that sees your profile appear. This data is unique to your business and will allow you to better understand your customers and make informed decisions as how to improve your profile and own website/communication.
You can also link to your social media, such as Facebook and WhatsApp and external platforms where you may already have a strong presence on, for example Checkatrade or Which? Trusted Traders.
Build Confidence With Customers with TrustMark’s Free App
Free to download, TrustMark has also developed a unique ‘one-stop shop’ home improvement App in collaboration with the Health and Safety Executive. The App is aimed at helping consumers to better understand the process, requirements and considerations around having home improvement work carried out in their property.
Content includes information a homeowner needs to bear in mind when planning a project - from finding skilled and competent tradespeople, agreeing to a contract and what to expect; project timelines; example costs; planning permissions; building regulations and insurance requirements, through to Health and Safety considerations and much more. This is another channel to get your business in front of potential customers.
TrustMark membership is exclusive to CAI members as we are currently the only Scheme Provider for the trade. Those who wish to be TrustMark approved, must be a CAI member and hold CAI Plus status. The CAI Plus scheme requires 50% of the engineers to provide the following:
Basic DBS Disclosure
Safe Working at Heights Certificate
Insurance - Public and Employers Liability
Joining the TrustMark with CAI as the scheme operator, we offer competitive rates compared to other online Tradesman registers as the TrustMark Accreditation yearly fixed fee is only £60 + VAT per year.
If you wish to apply for TrustMark membership please complete and submit the TrustMark application form. All requests for TrustMark membership must be made to CAI.
By submitting your application this does not automatically approve the request to use the TrustMark logo. You must await confirmation of your membership approval via post. Once a member of TrustMark, your company details will be listed on the TrustMark website which has an easy to use UK wide postcode search facility.
